Astral Signature Hoodie

This product is fullfilled and shipped by Printful, therefore they will handle all returns and refunds.

Please note, there are no cancellations, returns, or refunds on chrome material orders.

Please note, no claims can be processed until the film has been received and inspected by Astral Auto Styling.

Please note, any packages returned to Astral Auto Styling as “return to sender” will be subject to a restocking fee and shipping costs.

Cancellations can only be made prior to the order being fulfilled. Any orders cancelled after fulfillment will be subject to a restocking fee of 20%-50%, regardless of tracking progress.

Astral Auto Styling policy lasts 30 days. Once 30 days have elapsed from the purchase date, Astral Auto Styling cannot offer any refunds. No exceptions.

In the unlikely event that you are not completely satisfied, and all options have been explored, you can return any un-used product for a refund. We will inspect all items before a refund is issued. To be eligible for a return, item(s) must be unused, in the same condition that it was received, and in the original packaging.  For assistance regarding your return please email: lucas@astralautostyling.com

Return shipping labels are not provided by Astral Auto Styling - Buyer is to cover all shipping / return fees. 

Astral Auto Styling does not accept returns on special order items or drop shipments, No Exceptions.  Non approved returns will be refused by Astral Auto Styling.

If approved, a refund will be applied by Astral Auto Styling approximately 3 business days after receiving the returned package. Please note, credit card providers may hold refunds for several days before releasing the funds back into the credited account.

Customers are responsible for paying their own shipping costs on return items. The original shipping costs are non-refundable.

If a product is replaced due to damage or fulfillment error, the new package will be shipped with the same level of service selected in the original order. 

Depending on shipping address and stock level, the time it may take for a replacement product to arrive may vary.

Customers are strongly recommended to use a trackable shipping service and purchase shipping insurance when sending returns back to Astral Auto Styling. Astral Auto Styling is not responsible for any return parcels lost, stolen, or damaged in transit.

To return a product, Canadian customers must mail their package to:

Astral Auto Styling
111 Regina Road, Unit #14
Woodbridge, Ontario
L4L 8N5
Canada

Astral Auto Styling is based in Canada, and only ships to Canadian addresses.

We take 2–5 business days to make your custom-ordered product for all production techniques. Please note that shipping is not included in the fulfillment time. To get an idea of how long an order will take to arrive, combine the estimated fulfillment time with the estimated shipping time.

When placing an order, it is the customers responsibility to ensure the correct address is entered, as it is not possible to make a change to the address afterward. Astral Auto Styling is not responsible for shipping errors if a customer enters the incorrect address when placing an order.

P.O. Box Addresses

For shipments to a P.O. box, a local shipping company must be selected by the customer at checkout.  Only Canada Post will deliver to P.O. box addresses—all other carriers will return the package to Astral Auto Styling.

Astral Auto Styling will not ship orders valued over $50 CAD to a P.O. box address. Any P.O. box orders are to be shipped at the customer’s own risk. Astral Auto Styling will not be responsible for any lost, stolen, or otherwise unreceived packages shipped to B.O. box addresses.

Astral Auto Styling will not take any responsibility for P.O. box shipments when checkout is completed with any carriers other than Canada Post.

Shipping time estimates at checkout are provided by carriers and cannot be guaranteed by Astral Auto Styling. The carrier will provide an estimate according to the customer’s shipping location at the time the order is placed. Unforeseen circumstances, like inclement weather, may cause delays affecting the delivery date. Please be patient as we are doing our best to get orders fulfilled and shipped as soon as possible.

In some cases, Astral Auto Styling reserves the right to use a different carrier, other than the one selected upon checkout, as long the service level is the same and the last estimated delivery date is no later than specified while checking out, on top of handling times, if applicable.

Please note, when an order is shipped in more than one package, the packages may be delivered on different days due to the carrier logistics and structure.

All Astral Auto Styling shipments will be tracked. Astral Auto Styling is not a shipping company, while Astral Auto Styling uses Canada’s most trusted shipping carriers for shipments, Astral Auto Styling will take full responsibility for shipments that are lost in transit. Customers please note, once tracking shows delivered, Astral Auto Styling will not be able to take responsibility for lost or stolen packages. It is the customer's responsibility to protect their property.

Customers should never, under any circumstances, refuse a package ordered from Astral Auto Styling. The process of having a package returned to the Astral Auto Styling studio, is likely to be unsuccessful due to couriers’ structure, which is out of Astral Auto Styling’s control.

Astral Auto Styling will not be able to apply changes to orders marked fulfilled.

Astral Auto Styling ships all products in secure packaging. We repackage most products to reduce customer shipping costs and to protect items from shifting due to oversized packaging.

In the event that a shipment has not arrived on time, and the tracking information shows that it has been shipped, please allow up to 10 business days before calling to claim a lost package. We do our  absolute best to ensure customers receive their orders as soon as possible. We thank customers for their patience as carriers do, occasionally, experience shipping delays due to unforeseen circumstances. Customers may try to contact the carriers directly for more detail on the shipping status of their package.

Handling Times Notice

Handling times should not be confused with shipping date estimates. Handling time is the time an order is received to the moment it is handed over to the shipping carrier selected at checkout.  Non-Express shipping method handling times may take up to 3 business days for fulfillment and shipment.